ORDERING - SHIPPING - RETURNS
We offer free shipping worldwide on all orders over £100.
Each item that Erin makes is unique, though always working within her style, she may from time to time make similar items, but they will never be identical.
We use original images of the exact item that you are purchasing unless otherwise stated. Showing the jewellery from as many angles as possible
and describe pieces accurately with measurements.
Please do get in touch if you would like to see more images or have any questions, we are always happy to help.
Orders placed via the website will be posted via next day delivery (in the UK) within 2 working days.
Worldwide delivery times vary depending upon location.
If you require your item urgently or not to be delayed, just get in touch, either via email or call the shop on 01392 660836, and we will be happy to help.
Every piece of Erin Cox jewellery is carefully packaged and tied with a bow
We post using The Royal Mail Special Delivery to your chosen address, this service normally requires a signature upon delivery.
We do not write "jewellery" on our parcels and can make your delivery as inconspicuous as necessary, just let us know if you require a discreet delivery for a gift or self treat!
Online shopping laws entitle you to a full refund if you are not happy with your purchase, you must notify us of this within 14 days and return the item within the next 14 days in the original packaging.
We regret that if items have signs of wear or are not returned within this time we will have to make a small charge for refinishing and restocking. We will discuss this with you privately as each case will be assessed individually.
Any item that has been personalised, with engraving, by adding diamonds, or has been made specially to your size and specifications are not covered within this refund policy. We will always work with you to ensure that your items are perfect before personalising.